Homebuyers Score!

Homebuilders hit a homerun in customer service satisfaction

Delivering excellent customer service is a tricky and tedious undertaking. You have to be constantly on your game and always looking to the future to stay two steps ahead because there is always someone out to do it better. The builders of Southern Nevada aren’t just two steps ahead - they are creating the rules of the game. It’s apparent their customer service philosophies are creating loyal homebuyers that come back time after time. Read on to find out how local homebuilders are making sure your happiness is guaranteed and every homeowner is a winner.

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ASTORIA HOMES

The customer service goal of ASTORIA HOMES™ is to make every homeowner feel like part of the ASTORIA family. There’s no better way to do that than by offering the best in customer satisfaction.

"Customer satisfaction guides our decision-making and is the foundation of our operating principals. We are committed to offering our customers quality homes at affordable prices and following it up with unsurpassed customer care," said Terrie Taylor, ASTORIA’s customer service director.

One way the homebuilder is able to pursue that goal is with consistency. Fifty percent of the customer service representatives have been with ASTORIA for five years or more.

The builder’s commitment to each of their customers shows. The home builder has been the recipient of both the Summit Customer Service Satisfaction Award and was ranked fourth in the J.D. Power annual customer satisfaction in 2004.

ASTORIA’s communities include Cornerstone, Tapestry, Prominence at Aliante, Fields at Aliante, Southern Hills, Courtyards, Verandas and Independence.